This position is with eMotorWerks, an Enel Group Company
eMotorWerks is an innovative Silicon Valley provider of electric vehicle (EV) charging solutions built upon a disruptive business model: by selling our market-leading JuiceBox smart grid EV charging stations into a rapidly-expanding electric vehicle market, we provide immediate benefit to EV owners and charging station operators while simultaneously delivering valuable, cloud-based load management services to utilities and grid operators. As a result, drivers receive fast, IoT charging and eMotorWerks receives multi-year “grid services” revenues.
Our mission is to dramatically accelerate EV adoption through advanced technologies and innovative solutions. The company's flagship residential product, a connected level 2 EV charging station and mobile app, has already helped nearly 30,000 drivers go electric.
eMotorWerks has grown rapidly in terms of shipment volumes, locations, products and customer types and finds itself at a point where additional processes, team members and technology solutions must be leveraged to maintain our high customer satisfaction rates. The Director of customer service will act as the primary voice of the customer within the company and provide leadership to the customer service team within our rapidly-growing, globally-expanding company.
Provide customer support in the troubleshooting and diagnosis of Electric Vehicle charging equipment installation and operation issues.