Works remotely and independently in coordination with sales, product marketing, and engineering as a critical link between internal technical resources, the end customer and key stakeholders; provides leadership in pre-sales functions to enable efficient and data-driven assessment; clearly communicates the range of solutions/benefits across the spectrum of performance, cost, risk and regulatory compliance to provide value to the customer while maximizing business results. Possesses deep technology and application knowledge of energy storage; hands-on energy storage system modeling experience; quickly and accurately identifies solutions; delivers actionable market requirements; has insight into changing technology and evolving competitive threats to continuously improve and refine its offerings in a fast-changing market.
Highly flexible in day-to-day activities easily moving from direct customer interface, to sales support, to engineering engagement and interaction with key stakeholders including regulatory organizations
Excels in diverse roles including system modeling and design, customer and channel partners training
Co-develops strategy and associated tactics for closing DEN business within a team environment and, within a defined geographic region
Focuses diligently on enabling the sales team to exceed targets; positions DEN as the vendor of choice
Identifies opportunities and applications for DEN products and services; includes networking and developing relationships with key technical contacts within the Engineering and Operations organizations
Professionally prepares written documentation required for client presentations, RFP and other documents as required.
Responsible for (either directly or through others) site level engineering and design
Delivers expert product demonstrations utilizing product knowledge blended with customer needs and insights gained through industry experience
Works with customers on pre-sales basis to develop product/system specifications and functional requirements
Interfaces with customers by phone, e-mail, and in person to answer application/system questions and help customers solve technical problems.
Develops regional market subject matter expertise with utility grid services programs such as demand response, ancillary services, etc.
Contributes technical data/information in the development/writing of technical documentation and articles on products, services, and applications, as requested
Able to train others inside and outside the organization and to think outside the box, be creative, and take initiative
Works independently as a remote employee; is a self-starter with good team work and communications skills; creative visibility for activities as part of a remote work team
Travel for extended periods within region, and periodically out of the region to support corporate initiatives as required
Bachelor’s degree in Engineering, or related technical degree
5+ years related experience, or equivalent combination of education and experience
3+ years’ experience in a customer facing field engineering or technical support role
2+ years of demonstrated technical experience in energy systems design/related experience
Located in assigned territory to enable regular close contact with key customers, vendors and stakeholders
Self-motivated, comfortable operating without day-to-day direction
Strong customer focus, with unwavering attention to safety and quality
Ability to work in teams, in a fast-paced environment
Experienced in customer training
Excellent presentation, oral and written communication skills
Intermediate proficiency with MS Office tools, including (PowerPoint, Excel, Word, Access)
Strong business and technical analytical skills required
Thorough understanding of how to interpret customer business needs and translate them into technical and operational requirements.
Project management skills including ability to multitask, prioritize, set and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail.
Travel required up to 50% of the time and up to 25% of the travel will be outside assigned area.