The Product Implementation Associate’s primary mission is to support our Operations team by driving an efficient delivery process for our products and ensuring customers receive maximum value from our programs and applications. The Product Implementation Associate is expected to collaborate with Project Managers and other internal departments in order to provide and maintain a first-rate customer experience.
Ideal candidates have expertise in customer resource management software, Microsoft Office, and programming skills in order to successfully drive improvements and instill best practices. They have excellent communication skills and thrive in a fast paced environment balancing multiple objectives. Always focusing on internal and external customer satisfaction, the Product Implementation Associate pursues holistic, long-term solutions that benefit the entire deployment process. Successful candidates have a relentless focus on innovation, quality and process improvement, and continuously search for better ways to serve our customers, making lasting contributions to a dynamic and rapidly growing company that is changing the way the world uses energy.
The Product Implementation Associate has the following primary areas of responsibility:
Project Administration. Receive orders from Finance and initiate project workflow.
Remote Team Coordination. Provide support and coordinate work being done in U.S. and Brazil.
Tool and Process Development. Continuously improve the tools and processes that support the Implementation Team and its mission to onboard customers with speed and quality.
Exceptions and General Reporting. Manage inbound support inquiries and communicate status updates internally.
The Product Implementation Associate will become an expert in EnerNOC’s core operational processes and will develop a deep understanding of the activities and issues involved with supporting site enablement, product quality, and the customer experience.