• Manager, Systems and Process

    Job Locations US-MA-Andover
    Job ID
    # of Openings
    Operations & Maintenance
  • Overview

    T This position is primarily responsible for the systems, tools, and processes used to collect, store, and analysis various data generated and maintained within the Operations and Maintenance

       (O&M) Department.


    T This individual will lead a team of Systems & Process Support Specialists in the mapping of existing processes and identifying efficiency improvements utilizing digital solutions.

       This person is responsible for data governance and data access strategy as well as the integration of third party solutions for advanced analytics and machine learning applications.


    • Oversee a team of Systems & Process Support Specialist in ensuring the goals of the team are achieved.
    • Perform process mapping and work flow analysis for processes impacting the O&M department identifying efficiency improvements utilizing digital solutions.
    • Identify data sources and provide data governance strategy for the O&M team.
    • Interface with ICT on new and existing tools used by the O&M team, ensuring proper functionality and identifying areas for improvement.
    • Work with Business Process Management team to ensure optimal use of company ERP system (SAP) within the O&M Department.
    • Oversight of existing O&M processes and procedures ensuring proper storage and change management.
    • Provide required knowledge for the development and maintenance of automated data workflows using Alteryx, SAS or other software tools.
    • Create intuitive dashboards with the input of the business showcasing critical KPIs using Power BI, SAS VA or other software tools.
    • Lead the integration of data analytics tools and techniques, including supporting third party solutions for advanced analytics and machine learning.
    • Develop and maintain a training program to advance the understanding and usage of the various O&M processes and systems.
    • Ensure that consistent business practices are used throughout the group to maintain the integrity of the data and systems.
    • Support the ICS team in the implementation of PI for storage, access, and analysis of plant operating data.
    • Assist ICT/ICS teams in data governance and architecture decisions for plant operating data
    • Interface with Energy Management, Global Trading, and partners on data requests


    • Education/Experience: Bachelor's degree in Computer Science, MIS, related field or 3-5 years of related experience.
    • Knowledge of the renewable energy business a plus
    • Excellent communications, interpersonal, and organizational skills required
    • Ability to understand and map business processes
    • Experience working in ERP environment, preferably SAP
    • Experience in Systems Analysis, Data Management and Ad-hoc Data Reporting
    • Proficiency with Microsoft systems, MS Office Suite applications, SQL, and ODBC required.
    • Strong conceptual, analytical and problem-solving ability
    • Strong customer service skills to work with users on defining needs and addressing issues
    • Experience working with large data-sets
    • Experience with a data visualization tools such as Tableau or Power BI
    • Experience using Alteryx software or other workflow platforms
    • Experience in statistical modeling and designing analytical methods to extract insight from complex data sets
    • Mental Functions: Analyzing, comparing, calculating, compiling, communicating and strong interpersonal skills.


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