• Systems & Process Support Specialist

    Job Locations US-MA-Andover
    Job ID
    # of Openings
    Operations & Maintenance
  • Overview

    This position is primarily responsible for the support of systems, tools, and processes used to collect, store, and analysis various data generated and maintained within the Operations and Maintenance (O&M) Department.


    This person will use various data analytics tools to provide automated data workflows as well as user friendly dashboards to display relevant key performance indicators.


    This individual will work with the Manager of Systems & Process on the mapping of existing processes and identifying efficiency improvements utilizing digital solutions.


    • Develop and maintain automated data workflows using Alteryx, SAS or other software tools.
    • Prepare and filter, blend and manipulate data from multiple sources
    • Create intuitive dashboards with the input of the business showcasing critical KPIs using Power BI, SAS VA or other software tools.
    • Perform process mapping and work flow analysis for processes impacting the O&M department identifying efficiency improvements utilizing digital solutions.
    • Support new and existing tools used by the O&M team, ensuring proper functionality and identifying areas for improvement.
    • Work with Business Process Management team to ensure optimal use of company ERP system (SAP) within the O&M Department.
    • Assist in the creation and documentation of O&M processes and procedures ensuring proper storage and change management.
    • Provide support for various data requests and educate end users on how to access data
    • Assist in the integration of third party solutions for advanced analytics and machine learning applications.
    • Provide training to advance the understanding and usage of the various O&M processes and systems.
    • Assist with ad-hoc analyses as needed
    • Support the ICS team in the implementation of PI for storage, access, and analysis of plant operating data.
    • Assist ICT/ICS teams in data governance and architecture decisions for plant operating data
    • Interface with Energy Management, Global Trading, and partners on data requests


    • Education/Experience: Bachelor's degree in Computer Science, MIS, related field or 1-3 years of related experience.
    • Knowledge of the renewable energy business a plus
    • Excellent communications, interpersonal, and organizational skills required
    • Ability to understand and map business processes
    • Experience working in ERP environment, preferably SAP
    • Proficiency with Microsoft systems, MS Office Suite applications, SQL, and ODBC required.
    • Strong conceptual, analytical and problem-solving ability
    • Strong customer service skills to work with users on defining needs and addressing issues
    • Experience working with large data-sets
    • Experience with a data visualization tools such as Tableau or Power BI
    • Experience using Alteryx software or other workflow platforms
    • Experience in statistical modeling and designing analytical methods to extract insight from complex data sets
    • Mental Functions: Analyzing, comparing, calculating, compiling, communicating and strong interpersonal skills.


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